| Company name | WIP Japan Corp. |
|---|---|
| Service name | YOYAQ |
| Service description | Reservation of interpreters, online interpreting, download of electronic content (e-books, videos, etc.) |
| Representative | Teruhiko Ueda, Representative Director |
| Address of head office | |
| Telephone number | 03-3230-8000 (9 a.m. - 6 p.m., Mon-Fri) |
| Fax number | 03-3230-8050 |
| Website | https://www.yoyaq.org/ |
| Usage fees | Displayed for each interpreter |
| Other charges required besides usage fees | Consumption tax |
| Payment methods | Credit card, bank transfer |
| Start of service period | The interpreting service commences after the user completes user registration, credit-card payment is authorized (or receipt of funds via bank transfer is confirmed), and video or other materials are downloaded by the interpreter. |
| Number of interpretation sessions able to be reserved | The number of interpreting sessions that can be reserved depends on the monthly amount paid. While interpreters are hired by the company based on the number of registered users, reservations are made on a first-come, first-served basis, so reservations for certain times may not be possible. |
| About the service | This service is delivered entirely online, so does not constitute a product under the Act on Specified Commercial Transactions. |
| Service charges | Either monthly fees or volume-based fees (details described in our service guide) |
| Returns/refunds | Given the nature of the service and digital content, returns/refunds are not possible. |
| De-registration | There is no need to de-register. However, if wish to remove your registration, please let us know using the inquiries form. Note that we may delete your information if you do not make a reservation for a period of six months or longer. |
| Inquiries | Please click here to go to the inquiries form. |
| Inquiry response hours | We respond to inquiries between 10 a.m. and 6 p.m., Japan time, Monday to Friday (excluding public holidays). |